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Warranty & Conditions

Repair Process
Some times we cannot guarantee the repair period due to factors out our control, some repairs will require more time such water damage.

 

Parts used
Most brands do no sell any parts directly at UK, We buy our parts from authorised suppliers in other countries.

Warranty

Any repairs made to your device will be repaired free of charge in the event of failures in the same parts within 6 months of the repair, such as manufacturing defects of the parts, which normally manifest themselves in the first few days, for example an unresponsive screen, with the exception of water damage, which only has 30 days, this excludes failures related to physical or accidental damage such as cracks, dents, black screen or vertical lines, here are some examples

                                             X Does NOT Cover X:

                                 -Any subsequent damage caused to the device after the repair.

                                 -Damage resulting from misuse.

                                 -Any kind of Liquid Damage.

                                 -Software related issues.

                                 -Faults not relating to the original repair done.

                                 -Loss of data (please backup your device before getting repaired).

                                 -Our warranty is void if a repair is done on the device by a different
                                  company after our repair.

All parts used by Doctor phone fix be guaranteed for a period of 6 months, except batteries which have a 12 month warranty. from the date your mobile phone is returned to you. The warranty includes only those parts repaired or supplied by us and does not cover any accidental damage to the repaired parts. If your mobile device develops any additional faults unrelated to the original repair, the repair warranty contained in this paragraph shall not apply.


Accidental damage will be determined by Doctor phone fix inspection of the device, signs of accidental damage to the parts fitted by Phone Heroes such as cracks, dents, marks from the impact will void your warranty.

Any data or information you may have stored on your mobile device shall remain your sole responsibility and Doctor phone fix shall not be responsible for any loss or corruption of such data. It shall be your responsibility to insure that all data on the device is appropriately backed-up.

Nothing in this clause shall apply to limit or exclude our liability for: (a) breach of any terms implied by statute; (b) any claim arising under the Consumer Protection Act 1987.

We shall not be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, profits, goodwill or other indirect or consequential loss or damage howsoever arising.

 

We shall not be liable for any damages arising under this Agreement unless you give us written notice of your claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.

We shall not be liable to you for any delay or failure in performance of our obligations under this Agreement arising from circumstances beyond our reasonable control.

Terms and Conditions Summary

1.1 We are not liable for any loss of data and we always recommend that you back-up your device.

 

1.2 The 6 months Warranty covers manufacturing faults only. It does not cover accidental damage.

 

1.3 Liquid damage repairs and logic board repairs are covered under a 30-day warranty

 

1.4 Repair times given are estimates and we cannot be held liable for unavoidable delays with any repairs. However, we shall use our best endeavours to meet the time estimates provided.

 

 

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